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Frequently Asked Questions

Have questions? We have answers.

The Gumnut Club

Do you have a loyalty program? How does it work?

Yes, we call it the Gumnut Club. It’s our way of celebrating you and your journey in eco-conscious parenting. Earn Points by shopping, writing reviews, following us on socials, and more. As you level up, unlock perks like discount vouchers, free shipping, early access drops, surprise gifts, and seasonal bundles.

How do I join?

Just click the 'rewards' icon on the bottom right of the screen or in the menu and create an account. You'll automatically be enrolled.

Do the points expire?

Yes points last for 12 months from when you earn them. But your level stays with you once you've reached it.

What rewards can I expect?

Depending on your level, rewards might include:

  • Discount vouchers
  • Pre-release access to new prints
  • Surprise freebies
  • Free shipping
  • Birthday bonuses

I got a voucher or level-up email but it's not working/didn't arrive/expired, what do I do?

First check your spam/junk folder. Make sure your minimum spend is met and that the voucher hasn't expired. If it is still not working, email us and we will sort it out asap.

Is there a refer-a-friend program?

Yes, just send your friend your referral code located in your account and when they place their first order you will both be rewarded!

Is there a refer-a-friend program?

Yes, just send your friend your referral code located in your account and when they place their first order you will both be rewarded!

Getting Started with Cloth

Can these nappies be used overnight?

Yes! Many Gumnut parents successfully use them at night by adding extra boosting (Night time inserts).

What do I do when my nappies arrive?

Before first use:

  1. Wash a gentle rinse/pre-wash (warm) to remove manufacturing residues.
  2. Air or low-heat dry.
  3. Check elastic and fit guidelines (we have a fit guide you can print).

    Once dry and clean, your nappies are ready to go!

How many nappies do I need?

For full-time daytime use, we suggest 24–36 nappies (depending on your wash schedule and drying speed). If drying is slower (e.g. in winter), err on the higher end or consider a 40+ stash.

Can I just try a few and see?

Absolutely. Our Cloth Beginning Bundle gives you a set of 4 nappies so you can test fit, function and wash before going all in.

Are cloth nappies really better for the environment?

Absolutely. One cloth nappy can replace hundreds of disposables! Over your children's nappy years, that adds up to THOUSANDS of nappies saved from landfill! And remember each disposable takes over 500 years to breakdown!

How long do they take to dry?

Inserts can take longer depending on weather, but the outers dry fast - often within a few hours. You can tumble dry the inserts on low.

How do I wash cloth nappies?

Washing cloth nappies doesn’t have to be complicated. In this quick video, we’ll show you how to clean your nappies properly so they stay absorbent, leak-free, and long-lasting.

We’ll cover:

  • Pre-wash routines

  • The best detergents to use (and avoid)

  • Water temperature & cycle settings

  • How to dry your nappies without damaging them

  • When (and if) to strip wash

📽️ Whether you're brand new to cloth or just need a refresher, this guide has you covered.

💡 Bonus tip: Drying in the sun naturally disinfects and removes stains — no bleach or whiteners needed.

Can I use barrier creams?

Yes - but avoid petroleum based creams unless using a liner to protect the fabric.

Why bother with a newborn nappy if the 2.0 version can snap down?

Sometimes tiny babies are just too small for even the smallest snap-down setting. Our newborn line offers better comfort, gentler elastics and a safer fit for those really tiny humans!

How many cloth nappies do I need to start?

Most families start with around 25 nappies for full-time use. For part-time or mixed use, 6-12 is a great start. Our bundles make it easy to get everything you need in one go.

What else do I need besides nappies?

We recommend a few wet bags (for daycare or outings), liners and a wash routine. That's it - no fancy gear needed.

Are cloth nappies hard to use?

Not at all. Our Cloth Nappies 2.0 are designed with adjustable sizing, easy snaps, and double gussets to make life simple - even for first time parents.

Are cloth nappies hard to use?

Not at all. Our Cloth Nappies 2.0 are designed with adjustable sizing, easy snaps, and double gussets to make life simple - even for first time parents.

Washing, Care & Troubleshooting

How should I store used nappies before washing?

Use a dry pail (i.e. ventilated bin, no water) and aim to wash every 1-2 days. Don't soak or we-pail. Modern fabrics don't benefit and can harm elastics or increase odour risks.

What detergent should I use?

Go with a quality, standard detergent (no added softeners or conditioners). If you're using a plant-based or gentle brand, wash at 60 °C to help lift residues. Avoid fabric softeners - they reduce absorbency.

Can I cold wash?

We don't recommend it as a regular routine. Hot (~60 °C) is best for removing build up, stains and ammonia. Cold wash occasionally only if your laundry setup requires it - paired with higher temperatures or enzyme boosters.

Can I use barrier creams/rash creams?

Yes, but sparingly and choose ones that are cloth-nappy friendly (i.e. easily washable). Use a liner underneath cream to reduce residue risks on inserts. If you detect build-up, perform a cleansing wash.

Shipping, Returns, Warranty

What are your shipping costs and times?

We offer flat-rate shipping across Australia (or free over $130). Orders are dispatched within 1-2 business days.

What is your product Guarantee?

Families have been loving our products since 2013. Here is what some of our customers have to say....

 

 

Just like Chloe, Sharn, Michelle, Kaitlyn and our thousands of other happy customers, we want you to have a Cloth Nappy experience worth writing home about.

In fact, we guarantee that you will love our cloth nappies (and all of our other products). If for some reason they don't perform as expected, contact us and we will help you work through any teething issues (sometimes some little tweaks can make a big difference!). If our products still aren't performing for you, we will give you your money back.

All of our products come with a full replacement warranty against manufacturing faults for the life of the first baby they are intended for in nappies.

What about your packaging materials?

We are proud to maintain sustainable practices even with our shipping! Our parcels, labels and express tape is all completely biodegradable. We know you will love it as much as we do!

What's your Shipping and returns policy?

Shipping Costs

Australian Shipping

  • $10 flat rate regular shipping within Australia.
  • $15 flat rate express shipping is within Australia
  • Free regular shipping on order over $130 (AUD)

Free shipping offers refer to standard shipping within Australia only. Express shipping fees will still apply.

Our preferred shipping method is with Australia Post and all parcels include tracking. Please allow approximately 5-7 business days delivery time with Australia Post for regular post and 1-2 business days for express post.

Same or next business day shipping on most orders. You will receive a Shipping Confirmation email with your tracking information once your parcel has been shipped.

PLEASE NOTE: Orders that include pre-order items will be shipped as a complete order when all items are available. Pre-order status is mentioned on the website in bold, red text.

International Shipping

  • $25 (AUD) regular shipping to New Zealand up to 500g.
  • $50 (AUD) regular shipping to the rest of the world up to 500g
  • Please contact us for a shipping quote for large international orders (over 500 grams).

 

Please contact us via email if there are any concerns in relation to the postage of your order: ellen@mylittlegumnut.com.au.

 

Returns and Refunds

If you receive an item that you are not completely happy with, please contact us within 30 business days and we will be more than happy to offer an exchange or refund. Please note that customers are responsible for covering the shipping costs associated with returning items to us for change of mind items. Please allow a refund processing time of 2 business days.

Due to the nature of our products, we are unable to provide an exchange or refund for change of mind if the item has been tried on and/or worn.

All of our items have a full replacement warranty on manufacturing faults, for the lifetime of the first baby they are intended for in nappies. In such instances, a replacement item will be provided, however the exact pattern/colour of the replacement item may vary from the original item. A full refund will be provided for faulty items if a suitable replacement is not available.

All items are inspected through our stringent quality control measures to ensure the highest of quality before being sent to you, however if you find a fault with any item please contact us immediately.

If an incorrect item is received in your parcel, please contact us as soon as possible for this to be rectified.

Please note: size ranges are provided as a guide only and not all babies will fit within the age and size ranges provided. If you are unsure of sizing, please contact us prior to purchase.

Clearance Items

Please choose carefully, as clearance items are final sale and cannot be returned, exchanged, or refunded due to change of mind, incorrect sizing, or incorrect ordering. 

Can I use my receipt for council rebates?

Yes, just use your tax invoice. If you need a copy we can reprint one for you.

Do you offer wholesale, bundles or fundraising prices?

Yes, we have special pricing for bulk orders, cloth nappy bundles and community fundraising groups. Please reach out via the chat bubble below for more details.

Swim Nappies & Wet Bags

Do your swim nappies need inserts?

Nope! They're designed to contain messes without any absorbency - exactly what pools require.

Are your wetbags waterproof?

Yes - they're fully lined, leakproof, and perfect for dirty nappies, wet swimmers, snacks, and everything in between.

Are your swim nappies 'Swim School Approved'?

They sure are! Our swim nappies are loved by parents and swim schools Australia wide. In fact you may even see some of our nappies stocked at your local swim school.

General & Miscellaneous

Do I need cloth wipes &/or liners?

You don't need them, but they definitely make life a lot easier! We offer reusable wipes, bamboo liners and biodegradable liners. But be warned, once you experience the ease of liners it will be hard to go back to the old way!

Where can I find my receipts or invoices?

They are included in your order confirmation email. If you can't find it, contact us and we will resend it.

Can I gift a Voucher?

Absolutely, Gift vouchers are available, or you can choose one of our bundle packs which are a favourite gift!

How do I contact you for help, feedback or suggestions?

You can email us at ellen@mylittlegumnut.com.au, DM us on socials, via the contact form on our site or click in the chat bubble below. We aim to respond within 24hours during the week (sometimes a bit slower during the weekends)

How much can you save with Reusable Cloth Nappies?

Adjust assumptions (optional)

Estimates only. 30.42 days/month assumed. Figures in AUD.

Financial impact

Number of disposable nappies that would have been used:

0

Amount you’d have spent on disposables:

$0

Estimated reusable costs (setup + washing):

$0

Total estimated savings:

$0

Environmental impact

Disposable nappies prevented from landfill:

0