Shipping and Returns
Standard shipping costs within Australia are $9.90 per order with express shipping costs within Australia being $12.90 per order. Orders over $120 (Australian Dollars) will receive free shipping (standard shipping only).
Our preferred shipping method is with Australia Post and all parcels include tracking. Please allow approximately 5-7 business days delivery time with Australia Post for regular post and 1-2 business days for express post.
Postage days are Mondays, Wednesdays and Fridays. We endevour to have all items processed within 1-2 business days when all items are available. You will receive a Shipping Confirmation email with your tracking information once your parcel has been shipped.
PLEASE NOTE: Orders that include pre-order items will be shipped as a complete order when all items are available. Pre-order status is mentioned on the website in bold, red text.
Standard international shipping to New Zealand is $20.00 (AUD) per order up to 500g. Standard international shipping to the rest of the world is $30.00 (AUD) per order up to 500g. Please contact us for a shipping quote for large international orders (over 500 grams).
My Little Gumnut does not take responsibility for the delivery of parcels after they are delivered to Australia Post. If an item is not received, you will need to follow this up with Australia Post using the tracking number provided via email. Please contact us via email if there are any concerns in relation to the postage of your order: firstname.lastname@example.org.
Free local collection is available in Townsville. We endeavor to have all orders ready for collection within 1-2 business days and will contact you when your order is ready to arrange collection.
Returns and RefundsDue to the nature of our products, we are unable to provide an exchange or refund for incorrect size/fit and/or change of mind. If an item is deemed to have a manufacturing fault, a replacement item will be provided, however the exact pattern/colour of the replacement item may vary from the original item. A full refund will only be provided for faulty items if a suitable replacement is not available. All items will be inspected to ensure the highest of quality before being sent to you, however if you find a fault with any item please contact us immediately.
If an incorrect item is received in your parcel (including incorrect size and/or pattern/colour), please contact us within 24 hours for this to be rectified. If we do not receive any correspondence within 24 hours of you receiving the parcel (as determined by the delivery time and date on Australia Post's website), we may not be able to send a replacement item (photo evidence is always required as evidence of incorrect items received).
PLEASE NOTE: Zip and Afterpay refunds attract a 6% processing fee.