Shipping and Returns

Shipping Costs

Australian Shipping

Standard shipping costs within Australia are $8.90 per order with express shipping costs within Australia being $12.90 per order. Orders over $120 (Australian Dollars) will receive free shipping (standard shipping only).

Our preferred shipping methods are with Australia Post and Fastway Couriers and all parcels with both of these carriers include tracking options.

Please allow approximately 5-7 business days delivery time with both Australia Post and Fastway Couriers. Most orders are processed and posted within the next business day.

International Shipping

Standard international shipping to New Zealand is $15.00 (AUD) per order up to 500g. Standard international shipping to the rest of the world is $20.00 (AUD) per order up to 500g. Please contact us for a shipping quote for large international orders (over 500 grams).

Local Collection

Free local collection is available from Aitkenvale, Townsville. We endeavor to have all orders ready for collection the next business day and will contact you when your order is ready to arrange collection.

 

My Little Gumnut does not take responsibility for the delivery of parcels after they are delivered to either Australia Post or Fastway Couriers. If an item is not received, you will need to follow this up with the carrier using the tracking number provided via email. Please contact us via email if there are any concerns in relation to the postage of your order: jessica@mylittlegumnut.com.au.

 

Returns and Refunds

We will happily exchange a product if it is not right for you once you receive it. Please contact us within 7 days of your order being received if you wish to exchange an item; the item must be returned to us with 14 days of you receiving the item. However, please note that unless there is a manufactures fault with the item, postage for the return of the item as well as postage for the new item will need to be covered by you. Items need to be in their original, unused condition in order to receive an exchange. If an item has been worn or used it cannot be exchanged. Please note, due to hygiene reasons, nappies (including Swim Nappies) cannot be exchanged or refunded.

Refunds will be given only if a replacement item is not available. If a replacement item is available and you would still like to receive a refund, then a restocking and processing fee of $4.95 will apply and will be taken out of the refunded amount. Please note that shipping costs will not be refunded. If you are unsure of sizes, please contact us prior to finalizing your order, as we are more than happy to assist you with this.

All items will be inspected before being sent to you, however if you find a fault with any item please contact us immediately and we will happily exchange this for you. Refunds will only be given on faulty or damaged items if an exact replacement is not available; the processing fee will not apply in such cases.