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Shipping and Returns


Shipping Costs

Australian Shipping

  • $7 flat rate regular shipping within Australia.
  • $12 flat rate express shipping is within Australia
  • Free regular shipping on order over $80 (AUD)

Free shipping offers refer to standard shipping within Australia only. Express shipping fees will still apply.

Our preferred shipping method is with Australia Post and all parcels include tracking. Please allow approximately 5-7 business days delivery time with Australia Post for regular post and 1-2 business days for express post.

Same or next business day shipping on most orders. You will receive a Shipping Confirmation email with your tracking information once your parcel has been shipped.

PLEASE NOTE: Orders that include pre-order items will be shipped as a complete order when all items are available. Pre-order status is mentioned on the website in bold, red text.

International Shipping

  • $25 (AUD) regular shipping to New Zealand up to 500g.
  • $50 (AUD) regular shipping to the rest of the world up to 500g
  • Please contact us for a shipping quote for large international orders (over 500 grams).


Please contact us via email if there are any concerns in relation to the postage of your order:

Local Collection

  • Townsville collection, Monday to Friday 9am to 2pm
  • Same or next business day collection on most order

You will receive an email with collection details once your order is ready for collection. If you need to arrange a collection outside of the above hours, please contact us via email. 


Returns and Refunds

As per our product guarantee, we guarantee that you will love our products and that they will perform as expected, or your money back (full details here).

However, if you receive an item that you are not completely happy with, please contact us with 4 business days and we will be more than happy to offer an exchange or refund. Please note that customers are responsible for covering the shipping costs associated with returning items to us for change of mind items.

Due to the nature of our products, we are unable to provide an exchange or refund for change of mind if the item has been tried on and/or worn.

All of our items have a full replacement warranty on manufacturing faults, for the lifetime of the first baby they are intended for in nappies. In such instances, a replacement item will be provided, however the exact pattern/colour of the replacement item may vary from the original item. A full refund will be provided for faulty items if a suitable replacement is not available.

All items are inspected through our stringent quality control measures to ensure the highest of quality before being sent to you, however if you find a fault with any item please contact us immediately.

If an incorrect item is received in your parcel, please contact us within 7 days for this to be rectified.

Please note: size ranges are provided as a guide only and not all babies will fit within the age and size ranges provided. If you are unsure of sizing, please contact us prior to purchase.